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These terms set out how your 95ook account works — what we ask of you, what you can expect from us, and how wallet activity through Nagad and Upay fits into your use of the platform. Access and eligibility depend on your local law and whether your region is covered.
By opening or continuing to use a 95ook account, you confirm that you have read and accepted these terms in full. They apply to every part of your session — browsing game lobbies, placing activity through the sportsbook, and any wallet movement you initiate via Nagad or Upay. Where local law or regional eligibility rules affect what you can access, those restrictions sit alongside these terms, not in place of them. We update these terms when our platform, payment rails or content scope changes in a material way. When that happens, we publish the revised version here with a notice on the relevant account page — you do not need to contact support to receive it. Continuing to use the account after a revision means you accept the updated terms. If a particular clause conflicts with a rule in your jurisdiction, that local rule takes priority to the extent required by law. Questions about a specific clause can be sent to our support route; we will not interpret legal outcomes for you, but we will point you to the relevant section. Nagad and Upay wallet terms are incorporated by reference from those providers and may carry separate conditions your wallet app presents at the point of use.
Not everything on the platform falls under the same clause. Understanding what these terms cover — and what sits outside them — helps you know where to look when a question comes up.
Login, session management, password reset and account suspension all fall within these terms. Steps to review or update your account details are shown in the account settings area once you are signed in.
Deposits and withdrawals processed through Nagad or Upay are governed by both these terms and the individual wallet provider's own conditions. Transaction records are visible in your account history tab.
Game lobbies, sportsbook markets and any promotional notices published on 95ook are covered by these terms. Content availability varies by region and may change without prior notice where local law requires it.
Game content from studios available in the lobby, external payment processors and any linked third-party sites operate under their own terms. We do not extend our policy scope to cover obligations those third parties hold separately.
These terms are not one-sided. Several practical actions remain available to you at any point during your account relationship with us. You can review your full transaction history — including every Nagad and Upay movement — inside the account wallet tab. If your registered details are out of date, the account settings page shows the fields you can update directly; for changes that require identity verification, the page will prompt you through the steps it needs. You can raise a question about any clause in these terms by contacting support through the routes we publish; we aim to respond with a direct reference to the relevant section rather than a generic reply. If you believe a record in your account history is incorrect, raise it with support before taking any other step — we can review the transaction log on our side. You may also request that your account be reviewed for closure; the process and any conditions attached to pending wallet balances are explained in the account closure section of the settings page.
Open the account wallet tab to see every deposit and withdrawal, including Nagad and Upay entries, with timestamps and status flags.
Account settings shows the fields you control directly. Fields requiring identity checks prompt you through the verification steps shown on screen.
Send a specific question about any clause to support. We reference the section in question rather than sending a generic reply.
The account closure option sits in settings. Any wallet balance conditions attached to closure are displayed before you confirm the request.
If a clause is unclear or you need to raise a specific concern about your account under these terms, use one of the routes below. We do not advise on legal outcomes, but we will point you to the exact section that applies to your question.
Open the chat widget from any page while signed in. Mention the clause or section number if you have it — this helps us route your question directly.
Send a detailed account query to the support email address shown in the help section of your account page. Include your account reference and the specific term you are asking about.
The help section inside your signed-in account lists common terms questions with direct links to the relevant policy clauses. Check there first for faster answers.
Account security and responsible data handling are part of how these terms function day to day. Here is how we approach each area.
Account data you provide — including wallet details for Nagad and Upay transactions — is held only for the purposes described in these terms and our privacy policy. We do not share it with third parties outside those described in the published terms.
We use session cookies to keep you signed in and to remember account preferences. The cookie notice shown on your first visit explains what is set and how to manage it from your browser settings.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, the account settings page has a password reset path and a link to contact support immediately.
Revised terms are published here. We retain account records for the period required by applicable rules. When you request account closure, the retention period for your records is explained in the closure confirmation.
These are the questions we hear most often about the 95ook terms and conditions. If yours is not here, use the support routes listed above.
Yes. Continuing to use a 95ook account after terms are displayed means you have accepted them. If you do not agree, you should not proceed with the session and may request account closure through the settings page.
We publish the revised terms here and place a notice on the relevant account page. You do not need to contact support to receive the update. Using your account after the revision date means you accept the changes.
Partly. Your use of Nagad or Upay to deposit or withdraw sits within these terms for the account side of the transaction. The wallet provider's own conditions also apply at the point your wallet app processes the payment.
Open your account wallet tab to locate the entry with its timestamp and status. Then contact support through live chat or email, providing the transaction reference. We review the log on our side and respond with what the record shows.
Access depends on your local law and whether your region is within our eligible coverage. These terms do not override local legal restrictions. Check the eligibility notice shown at login or contact support if you are unsure about your region.
Go to account settings immediately and use the password reset path shown there. Then contact support via live chat with your account reference. We can review recent session activity on our side and advise on next steps.