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This page sets out the legal framework that governs how 95ook operates your account, handles your data, and processes transactions through supported payment routes like Nagad and Upay. Access and eligibility depend on your local law and the eligible regions where these terms apply.
These terms apply to every account opened through 95ook and cover how we collect, store and act on the information you provide during registration, wallet verification, and transaction activity. When you use Nagad or Upay to fund your account, those transactions pass through the respective payment provider's own terms alongside ours — we are not a substitute for their policies, and you should review those separately. Your use of this site is subject to the laws of your local jurisdiction; if access to online gaming platforms is restricted or unlawful where you are located, these terms do not override that restriction. We rely on the account data you provide to match transaction records, verify wallet ownership, and keep your account in good standing. Any inaccuracy in those records is your responsibility to correct through the account settings page or by contacting support directly. Payment chips such as Nagad and Upay are listed in your account wallet section as context for available deposit routes — their presence in the interface confirms configuration, not a legal endorsement of any specific transaction amount or frequency. Eligibility to use this platform, open an account, or access game categories is determined by your region and applicable local law.
Not every part of your 95ook experience falls under a single policy document. This section clarifies which areas these terms govern and which sit outside their direct scope — so you know exactly where to look when a question comes up.
Creating, maintaining and closing your 95ook account — including login credentials, wallet linking with Nagad or Upay, and account verification steps — falls directly within this policy's scope. Eligibility depends on your location and local law.
Deposits and withdrawals processed through your account wallet are covered here in terms of our record-keeping and dispute process. The payment provider's own terms — including those of Nagad and Upay — apply in parallel and are not replaced by ours.
Game content supplied by studios available in the 95ook lobby — including titles from Microgaming, CQ9, Bigtime Gaming, and Habanero — is governed by each studio's content licence, not by this user-facing policy. We do not set or alter game mechanics or RTP through this document.
Links to external providers, payment processors, or support tools that sit outside the 95ook platform are outside our direct policy scope. You are bound by those third parties' own terms when you interact with them, and we carry no liability for their practices.
Your account gives you several concrete ways to act on the rights described in these terms. You can review your full transaction history — including Nagad and Upay deposits — from the transaction log inside your signed-in account area; no separate request is needed to access records that are already visible there. If any personal detail on your profile is incorrect — name, contact number, or linked wallet identifier — you can update it through the account settings page directly, or raise a correction request via the support route if the field is locked after verification. Questions about how your data is used, how long records are kept, or what happens to your account wallet on closure can be directed to our support channel. We aim to acknowledge policy-related queries and route them to the right team. Note that some actions — such as changing a verified payment method — may require additional identity checks as shown in the account flow. These steps protect your wallet from unauthorised changes and are part of the account security process, not an obstacle to your rights.
Open the transaction log in your signed-in account to see a full history of deposits, withdrawals, and wallet activity. Records for Nagad and Upay transactions are listed there with timestamps and status labels.
Update contact details or wallet references from the account settings page. If a field is locked post-verification, submit a correction request through the support channel and follow the steps shown in your account.
Any question about data use, retention periods, or account closure can be sent through our published support route. We route those queries to the team responsible for policy matters, separate from general account help.
If you need help exercising any right under this policy — for example, requesting a record export or querying a wallet discrepancy — contact support and reference the specific account action you are trying to complete.
If a section of this policy raises a question you cannot resolve through your account settings, use the routes below. We only list channels that are published and active on the site — no invented contact paths or unverified response windows.
Open the chat widget from any page on 95ook while signed in. Describe your policy question clearly and the agent will route it to the right team if it needs escalation beyond standard account help.
Send a written policy query to the support email address listed on our contact page. Include your account reference and the specific clause or action you are asking about so the right team can respond directly.
The help section in your signed-in account covers common policy and data questions with step-by-step paths. Check there first — many wallet, verification and closure questions are answered without needing to contact support.
We keep the way we manage your account data straightforward and visible. Your wallet records, transaction history, and identity details are held in your account and accessible to you at any time through the signed-in interface. Cookies used on the site are explained in our cookie notice, which you can access from the footer of any page. If you want to change your cookie preferences or understand which cookies are active during your session, the notice has the steps. Account security measures — including wallet-level verification for Nagad and Upay — are built into the account flow and described at each step; we do not apply hidden checks. If you request changes to personal data held on your profile, we follow the process described in the rights section above.
Transaction and account records are retained in line with our internal policy and applicable legal obligations. You can view your own records at any time from the account area; retention periods for closed accounts are described in the full policy document.
We use cookies to keep your session active and to understand how pages are used. The cookie notice in the site footer explains each category and lets you adjust non-essential preferences. Strictly necessary cookies cannot be turned off without affecting account functionality.
Wallet changes — including updates to linked Nagad or Upay identifiers — require a verification step shown inside the account flow. This is a standard protection against unauthorised wallet substitutions, not an extra compliance layer.
For data correction, retention queries, or closure requests that go beyond standard account settings, use the support email listed on our contact page. Reference your account ID and the specific policy action you are requesting so it reaches the right team.
Below are the questions we hear most often about how these terms work, what your rights are, and how to act on them through your account.
Yes. Access and eligibility depend on your local law and the eligible regions where this platform operates. If online gaming is restricted where you are located, these terms do not override that restriction. Check the legal position in your area before opening or continuing to use an account.
Yes. Every deposit and withdrawal processed through your account wallet — including Nagad and Upay transactions — is listed in the transaction log inside your signed-in account. Each entry shows the date, amount, method, and status. No separate request is needed to view records that are already visible there.
Open the account settings page to update most contact and profile fields directly. If a field is locked because it was verified during account setup, submit a correction request through the support channel. Include your account reference and the detail that needs changing so the team can process it correctly.
Send a written query to the support email listed on our contact page and reference the specific policy clause or action you are asking about. The team routes policy-related questions separately from general account support so the right person can respond to your request.
No. Game content from studios available in the 95ook lobby — including Microgaming, CQ9, Bigtime Gaming, and Habanero — is governed by each studio's own content licence. This user-facing policy covers your account, data, and transactions. It does not alter or replace the studios' content terms.
Retention periods for closed accounts are described in the full policy document linked from the footer. If you need specific clarification, contact support via email with your account reference. We apply retention in line with our policy and applicable legal obligations, not on an ad-hoc basis.