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Your 95ook account balance, deposit counter and withdrawal queue are all managed from one signed-in area — open the cashier tab on mobile or desktop to see the routes available to your account. Nagad and Upay are the verified payment rails we keep at the front of that cashier; bKash and Rocket appear where configured for your account region.
Deposits on 95ook start from the cashier section of your signed-in account. Select your preferred local wallet — Nagad and Upay are positioned first in that list, with bKash and Rocket available where shown for your region.
Log in and tap the cashier or deposit icon in your account menu. The available payment methods for your account region appear as a list — Nagad and Upay sit at the top.
Select Nagad, Upay, bKash or Rocket as shown. Each option displays the account details or QR code to send from your wallet app. Do not use payment details from outside this screen.
Type the amount within the minimum and maximum shown on screen. Confirm you are sending from the wallet registered to your 95ook account before submitting.
Once the transfer clears, your account balance updates in the cashier area. The transaction also appears in your account history with a status label and reference number.
Withdrawals move your 95ook balance back to the local wallet or bank account you have connected. Open the withdrawal section from the same cashier tab used for deposits — the routes available there reflect what your account has verified.
Navigate to the withdrawal section inside your cashier tab. The methods shown there correspond to what is active for your verified account — select the wallet you want to receive the funds.
Type the amount within the limits displayed. Confirm the destination wallet number matches the one registered to your account before proceeding to avoid a mismatch hold.
Follow any identity or wallet-ownership check shown on the withdrawal screen. These steps appear only when the account requires them; complete each field as instructed.
Each withdrawal request gets a status label — pending, processing or completed — visible in your account history. Keep the reference number until the funds arrive in your wallet.
Some accounts reach a point where a verification step appears before a withdrawal can proceed. This is displayed directly in the account area — usually as a prompt in the cashier or profile section — and the fields shown there define exactly what is needed.
Verification prompts show inside your account area — in the cashier or profile tab. The prompt tells you which step is pending. Do not proceed through external channels; stay within the account screen.
Fill in only the fields the account screen displays. The required information varies by account state; do not assume a fixed document list applies to your account.
Submit documents or information only through the upload or form field shown in the verification prompt. Sending to unverified addresses or chats is not a recognised submission route.
If the verification step is unclear, use the support route shown in your account. Have your wallet number and account reference ready so the support team can identify the pending step quickly.
The payment rails available in your cashier depend on your account region and verification state. Nagad and Upay are the verified channels we keep at the front of the cashier; bKash and Rocket are present where configured for your account. Bank Transfer appears as an option in some account configurations.
Verified deposit and withdrawal channel. Account details appear in the active cashier session. Use the number shown there only.
Verified transfer route for deposits and withdrawals. Select from the cashier list and follow the on-screen wallet instructions.
Available where configured for your account region. The bKash number for the active session appears in the cashier deposit or withdrawal screen.
Appears in the cashier where supported by your account configuration. Follow the displayed Rocket account number for each transaction.
Some accounts show a bank transfer option in the cashier. Use only the bank details displayed in the active cashier screen for that transaction.
After a deposit or withdrawal, two records exist: the transaction on your mobile wallet app and the entry in your 95ook account history. Matching these two is the fastest way to resolve any discrepancy without waiting for support. The reference number displayed in the cashier at the time of the transaction is the key link between both records — note it before closing the cashier screen.
Every cashier transaction generates a reference number displayed on the confirmation screen. Copy this number immediately — it links your wallet transfer to the account record and is the first thing support asks for.
Your account history uses status labels: pending, processing and completed. Check this label before contacting support; it tells you whether the transaction is still in queue or has settled on our side.
Open your Nagad, Upay, bKash or Rocket app and locate the transaction line for that transfer. The amount, time and recipient number shown there should match the cashier record. Screenshot this if you plan to raise a query.
Hold onto the wallet screenshot and the 95ook reference number until the transaction shows as completed on both sides. If you raise a support query, attach both — it speeds up the matching process significantly.
Account safety on 95ook comes down to a few consistent practices that you and we both follow. We keep the cashier inside the signed-in account area so payment details are only visible to a logged-in session — they are not published on public pages.
Before entering a wallet number or amount, confirm the browser address bar shows the correct 95ook domain. Phishing pages copy the look of a cashier; the domain is what they cannot replicate accurately. Bookmark the real address for quick reference.
We ask that the wallet used for deposits and withdrawals matches the name on your 95ook account. This ownership match is a standard part of the withdrawal process and protects your balance from being redirected to an unverified destination.
When an identity check is required, the prompt appears inside the account area with specific fields. Do not share personal documents through chat, email or any external channel that the account screen has not explicitly directed you to use.
The support route shown in your account is the published path for all banking queries — delayed deposits, pending withdrawals and verification questions. Keep your transaction reference number and wallet number ready before you open a query.
These are the banking questions we hear most often from returning account holders. If your specific situation is not covered here, the support route in your signed-in account is the direct line for transaction queries, account holds and verification steps. Availability of payment options depends on local law and eligible regions.
Nagad and Upay are the verified deposit channels we keep active. bKash and Rocket appear in the cashier where your account region supports them. Open the cashier tab to see the current list available to your account.
Check the status label in your account history first. If it shows pending, the transaction is still in queue. If it stays unchanged, contact support through your account with the Nagad transaction reference and the 95ook cashier reference number.
The minimum withdrawal amount is shown in the cashier at the time you submit the request. We do not publish a fixed figure here because it can vary by payment method and account configuration. The cashier screen is the live reference.
Some account states trigger a verification prompt before a withdrawal can proceed. The prompt in your account area tells you exactly which fields are needed. Follow only what is shown there; contact support if the step is unclear.
The withdrawal destination should match the wallet registered to your account. Sending to a different wallet may require a wallet-ownership verification step. Check the withdrawal screen for the instructions specific to your account.
We do not publish a fixed processing window. The status label in your account history — pending, processing or completed — is the live indicator. If a withdrawal stays in pending longer than expected, raise a query with the reference number via account support.